Return Policy

At Choice Coffee Company Limited, we strive to provide the highest quality coffee products and exceptional customer service. If you're not completely satisfied with your purchase, we offer a hassle-free return policy.

Return Eligibility

To be eligible for a return, your item must be:

• In its original condition
• Unopened and undamaged
• In its original packaging

Return Process

1. Initiate a Return: Contact our customer support team within 7 days of receiving your order to request a return authorization number (RA#).
2. Package Your Return: Carefully pack the item(s) and include the RA# on the package.
3. Ship Your Return: Ship the package to the return address provided by our customer support team. You are responsible for the cost of return shipping, unless the return is due to our error or the item is damaged or defective.

Refund Process

Once we receive your returned item(s) and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow 5 business days for the refund to process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within Immediately of receiving your order. Our customer support team will assess the situation and provide you with appropriate options, including:

• Full Refund: For significant damage or defects that render the item unusable.
• Partial Refund: For minor damage or defects that do not significantly impact the item's functionality.
• Replacement: For items that can be easily replaced.

The specific option offered will depend on the severity of the damage, the quantity ordered, and the cost of the item.

Please note that we may require you to provide photos or videos of the damaged item to expedite the return process.

We will provide you with a prepaid shipping label or instructions on how to return the item at our expense. Once we receive the returned item and verify the damage, we will process your refund or replacement as quickly as possible.

Exceptions

Certain items may be excluded from our return policy, such as:

• Personalized or custom-made items
• Digital products
• Items marked as "final sale"

Additional Notes

• We reserve the right to modify this return policy at any time.

Contact Us

For any questions or concerns, please contact our customer support team at; info@choicecoffeekili.com